Introduction 
These terms set out the conditions on which Barnes & Hicks Ltd (the Company) conducts business. They are designed to safeguard the interests of the Company and its clients and to provide the basis of mutual co-operation and trust. 
Within these terms, “funeral” shall mean the undertaking of the necessary arrangements to bury, cremate or repatriate the deceased.

1. Fees
Fees quoted are exclusive of any relevant duties and taxes and are for completion of the funeral.

2. Terms of Payment A deposit equal to 50% of the total applicable to the funeral shall become due and payable when the client makes the initial arrangements.
The remaining balance to be settled in full prior to the funeral date.In the case of repatriation full payment is required at the time of booking the funeral. Refunds to clients of cheques involving DWP payments will incur a £20.00 administrative charge.

3. Performance
The Company undertakes to use all reasonable skill and care to undertake the funeral as requested by the client.

4. Governing Law
In the event of a dispute over these terms, or their interpretation, then the jurisdiction of the English Courts shall be final and binding.

Data Protection Customer Policy
In order to comply with these principles, we only use your data for the purpose for which it was provided by you. We do not ask for more information than we need. After a reasonable length of time it is securely deleted. Only a limited number of staff have access to the data we hold and we do not pass on or sell any data we have collected.

If you are aged 16 or under you are reminded that you must get your parents/guardians permission before you provide any personal details information to Barnes & Hicks Ltd (such as your name, address and email address). Users without this consent are not allowed to provide us with personal information.

You can update your data or ask us not to get in touch with you again at any time by using the contact us section of this website www.barnesandhicks.co.uk, by emailing info@barnesandhicks.co.uk writing to Barnes & Hicks Ltd or by telephoning 0208 743 9444 / 0208 898 1965.

The act also creates a special right which allows you to gain access to all the data we hold relating to you (i.e. in which you can be identified). This is called a subject access request and must be done in writing providing sufficient information for us to identify you. If you make a subject access request, we will promptly tell you whether we hold any personal data relating to you, the purpose for which those data are being processed and those to whom they are or may be disclosed. Supply you with a copy of all the information that forms and the such personal data.

Cooling off Period
If Barnes & Hicks Ltd come to your home to arrange a funeral, under current legislation it stipulates that you have the right to cancel any new agreements. This is called the ‘cooling off period’ and you have 14 days from when you signed the agreement.

1st November 2022